Compassionate, affordable and flexible farewells, with offices in Mackay and Proserpine. Whether you choose burial or our gentle water cremation, we will guide you quietly and kindly.
If someone has passed, we're ready to help this minute gently, and with no pressure. One call is all it takes.
Put your wishes in place and ease the burden on those you love. Pre-planning is simple, and locks in today's prices.
Every farewell is different. We offer the full range of options — and the space to choose what feels right, without pressure.
A gentle, eco-conscious alternative to flame cremation that uses water rather than fire — kinder on the earth, and to you.
A dignified burial arranged end to end, from coffin selection to graveside, at a pace that suits your family.
Put your wishes in place ahead of time, easing the burden on those you love and locking in today's prices.
In the first hours after a death it's hard to think clearly. Here's a simple path and one phone call to us covers most of it.
There's no rush. Your loved one is safe, and nothing needs to happen this minute. Be with family.
If the death was expected, call the doctor or nurse. If unexpected, call 000. In a hospital or care home, staff will guide you.
Call us any time on (07) 4881 0491. We'll arrange to bring your loved one into our care, gently and respectfully.
At a time that suits you at our funeral home or your home we'll talk through options, wishes and budget, with no pressure.
Paperwork, permits, the ceremony, transport we handle every detail so you can focus on saying goodbye.
Two local offices, one caring team — supporting families right across Mackay & the Whitsundays.
1C / 17 Evans Avenue
North Mackay QLD 4740
2 Mann Street
Proserpine QLD 4800
Suburbs & towns we care for
"They took the weight off our shoulders at the hardest time. Everything was gentle, clear and never rushed."
— The Harmon family, Mackay
"We chose water cremation for Dad. It felt right, and the team explained everything with such care."
— Priya S., North Mackay
"Honest pricing and a genuinely kind team. I can't recommend The Gentle Way highly enough."
— Geoff W., Andergrove
Whether it's the middle of the night or months of quiet planning — reach out, and we'll take it from there.
The Gentle Way Funerals began with a conversation many Mackay families know too well — a goodbye that cost too much, moved too fast, and left too little room to grieve.
We set out to do it differently: to offer compassionate, flexible farewells at a fair price, with the time and honesty every family deserves. From traditional burials to our gentle water-based alternative, we meet you where you are.
Today we're proud to be a locally owned funeral home servicing Mackay & the Whitsundays, with offices in Mackay and Proserpine — day and night, in whatever way you need.
We listen more than we speak. Your family sets the pace, and we follow with patience and warmth.
Transparent pricing and plain language. No upselling, no surprises — ever.
Eco-conscious options, including water-based farewells, for families who want a lighter footprint.
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Ceremonies & Tributes
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A full range of options, each arranged with the same care. Not sure what's right? We'll help you decide.
A gentle, eco-conscious alternative to flame cremation that uses water. It's kinder to the environment and returns your loved one to you with the same dignity and care.
Learn more →A classic, dignified burial arranged end to end, from coffin selection to graveside, at Mackay's cemeteries or your chosen place of rest.
Learn more →A personal ceremony to celebrate a life, held after the cremation or burial — anywhere that felt like home to them.
Learn more →The simplest, most affordable farewell — a respectful direct cremation with no formal service, giving you freedom to gather in your own time.
Learn more →Record your wishes and lock in today's prices, sparing your family difficult decisions and unexpected costs later on.
Learn more →Meaningful services — religious, cultural or personal — led by a warm and experienced celebrant.
Learn more →Respectful transfer within the Mackay region and beyond, including interstate repatriation when needed.
Learn more →→ Water cremation
Gentle · Eco-consciousAlso known as aquamation, water cremation is a gentle, water-based alternative to flame cremation. It uses no fire — returning your loved one to you with the same dignity and care, and a fraction of the environmental impact.
Water cremation uses a gentle flow of warm water and natural minerals to return the body to its natural elements — the same process that occurs in nature, only with dignity, care and in a matter of hours.
Like flame cremation, your loved one's ashes are returned to you afterwards. Many families find comfort in choosing the gentlest, most natural option available in Mackay.
No flame, no direct emissions, and a fraction of the carbon footprint of traditional cremation.
A soft, water-based process that many families feel is the most peaceful way to say goodbye.
As with flame cremation, your loved one's ashes are returned in an urn of your choosing.
From $2,640 inc GST, with a full itemised quote and absolutely no pressure.
We bring your loved one into our care, gently and respectfully.
All permits and certificates are arranged for you.
Carried out with the utmost care and dignity.
In your chosen urn, ready for a memorial whenever you wish.
A clear, itemised guide to what's included in our complete Gentle Way water cremation service — with no hidden extras.
| Service | Cost (AUD) |
|---|---|
| The Gentle Way Process | $860.00 |
| Professional Service Fee | $1,630.00 |
| Transfer into Our Care (Business Hours) | Included |
| Respectful Mortuary Care | $550.00 |
| Viewing | Included |
| Cremation Permit | $85.00 |
| Death Certificate | $75.00 |
| Printed Service Booklets (40) | $80.00 |
| Music | Included |
| Video Tribute | $380.00 |
| Celebrant | $400.00 |
| Gentle Way Casket | $480.00 |
| Casket Flowers | $380.00 |
| Signing Book | $80.00 |
| Total | $5,000.00 |
Prices include GST and are a guide for a complete water cremation service. Third-party costs may vary. Ask us for a full, itemised quote — with no obligation.
From $2,640 inc GST. We'll answer every question, gently and without obligation.
→ Burial service
Traditional · DignifiedA traditional burial, arranged with care from the first phone call to the graveside. We handle every detail across Mackay's cemeteries — or your family's own chosen place of rest — so you can focus on saying goodbye.
For many families, burial is a deeply meaningful tradition — a permanent place to visit, remember and reflect. We arrange every element: the coffin or casket, the ceremony, the cemetery, and the graveside service.
We serve all of Mackay's cemeteries, including Mackay Cemetery, Mount Bassett Lawn Cemetery and Walkerston, and can arrange lawn or monumental graves, family plots and later headstones.
A chapel, church, graveside or a place that mattered to them.
A wide range of styles and finishes, with honest pricing.
Music, readings, cultural and religious elements — all welcome.
We can arrange headstones and plaques when you're ready.
We'll guide you through every choice, gently and without pressure.
→ Memorial service
Personal · CelebratoryA memorial is a ceremony held after the cremation or burial — a chance to gather, celebrate a life and share memories, without the time pressures of a traditional funeral. Held wherever felt like home to them, whenever the time is right for your family.
A memorial service can take place days, weeks or even months after a cremation or burial — giving distant family time to travel and everyone space to grieve first. Because there's no coffin present, you have complete freedom over where and how you gather.
A beach at sunrise, a favourite garden, the family home, our chapel, or a club or hall — we help you shape a ceremony that truly reflects the person you love.
Beach, garden, home, chapel or club — wherever holds meaning.
Favourite songs, poems, scripture or words from loved ones.
Photo displays, slideshows, memory books and keepsakes.
Warm, experienced and led entirely by your family's wishes.
Let's create a farewell that feels like them. Reach out any time.
→ No funeral service option
Simple · AffordableNot every family wants a formal service — and that's completely okay. Our no-service farewell (a respectful direct cremation) is the simplest and most affordable option, carried out privately and with the same care, leaving you free to gather in your own way, in your own time.
Sometimes a loved one asked for "no fuss", or a formal funeral simply isn't right for your family. With our no-service option, we care for your loved one privately and carry out a simple cremation, then return the ashes to you.
There's no chapel, no procession and no ceremony unless you want one later — many families choose to hold a small, private gathering or scatter the ashes in their own time. Dignity and care never change, whatever you choose.
Perfect for those who asked for "no fuss".
Our simplest, lowest-cost farewell, with total transparency.
Your loved one is treated with the utmost respect throughout.
Gather privately or add a memorial whenever feels right.
From $2,640 inc GST. A simple, caring farewell — call us any time.
Indicative pricing to help you plan. Every family is different — we're always happy to tailor a package to your needs and budget.
A dignified, unattended water cremation farewell. Inc. GST.
A meaningful ceremony with the comforts families most often ask for. Incl. GST.
A complete traditional service with every detail handled. Incl. GST.
Prices are a guide only and may vary with third-party costs (cemetery, doctor's certificates, etc.). Please note that all cemetery costs for burial services are additional and will be of the exact council cost. Ask us for a full, itemised quote — with no obligation.
A clear, itemised guide to everything included in our Gentle Funeral Service — with no hidden extras.
| Service | Cost (AUD) |
|---|---|
| The Gentle Way Process | $860.00 |
| Professional Service Fee | $1,630.00 |
| Transfer into Our Care (Business Hours) | Included |
| Respectful Mortuary Care | $550.00 |
| Viewing | Included |
| Death Certificate | $75.00 |
| Printed Service Booklets (40) | $80.00 |
| Music | Included |
| Video Tribute | $380.00 |
| Celebrant | $400.00 |
| Gentle Way Casket | $480.00 |
| Casket Flowers | $380.00 |
| Signing Book | $80.00 |
| After Hours Transfer Fee | $440.00 |
Third-party costs may vary. Ask us for a full, itemised quote — with no obligation.
In the first hours after a death, it's hard to think clearly. Here's a simple path — and remember, one phone call to us covers most of it.
Call us — 24/7 →There's no rush. Your loved one is safe, and nothing needs to happen this minute. Be with family.
If the death was expected, call the doctor or nurse. If unexpected, call 000. In a hospital or care home, staff will guide you.
Call us any time on (07) 4881 0491. We'll arrange to bring your loved one into our care, gently and respectfully.
At a time that suits you — at our home or yours — we'll talk through options, wishes and budget, with no pressure.
Paperwork, permits, the ceremony, transport — we handle every detail so you can focus on saying goodbye.
However small it may seem, please ask. We've gathered the questions families ask most in one place.
Remembering those in our care. View service details and leave a message of condolence for the family.
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Compassionate, affordable care, available 24 hours a day.
The things families most often ask. Can't find your answer? We're only a phone call away, at any hour.
Mackay: 1C / 17 Evans Avenue, North Mackay QLD 4740
Proserpine: 2 Mann Street, Proserpine QLD 4800
We answer every call, any hour, every day of the year.
Planning ahead is one of the kindest things you can do for the people you love. It records your wishes, removes the guesswork at an emotional time, and can lock in today's prices — so your family can simply focus on remembering you.
When a death is sudden, families are often left to make dozens of decisions — and to guess at what their loved one would have wanted. Pre-planning takes that weight away.
You decide the details in your own time, with no pressure. We keep your wishes safely on record, ready for whenever they're needed.
Record exactly how you'd like to be farewelled, so nothing is left to chance.
Spare your family difficult decisions and disagreements during their grief.
A pre-paid plan protects against future cost rises — what you pay is settled.
Take all the time you need. There's no obligation and no rush.
Meet with us at our home or yours, or simply talk over the phone.
Together we note your preferences — from the type of service to the smallest personal detail.
If you wish, secure today's prices with a pre-paid plan for complete peace of mind.
Your plan is stored securely and honoured exactly when the time comes.
Take your time and fill in as much or as little as you like — there are no wrong answers, and nothing is binding. We'll be in touch to gently talk it through.
A caring conversation is all it takes to begin. Reach out whenever you're ready — there's no obligation.
The Gentle Way Funerals is proudly local, caring for families right across Mackay and the surrounding districts. Choose your area to learn more about our funeral, water cremation and pre-planning services near you.
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Compassionate, affordable care with transparent pricing. Reach out any hour of the day or night.
Gentle Way Funerals Mackay Pty Ltd (“Gentle Way Funerals Mackay”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a responsible and transparent manner.
When collecting, using, storing and disclosing personal information (including sensitive information), we comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and any applicable privacy regulations.
This Privacy Policy explains:
By providing personal information to us, clients and family members acknowledge that they have read and accepted the terms of this Privacy Policy and consent to the collection, use and disclosure of their personal information in accordance with this Policy.
To provide funeral services and related arrangements, it is necessary for us to collect personal information relating to both the deceased person and their family or authorised representatives.
Information we may collect includes (but is not limited to):
We may collect personal information when you:
Where appropriate, personal information may also be collected through CCTV security systems located within our premises or through recordings of telephone conversations where permitted by law.
You are generally under no obligation to provide personal information. However, if you choose not to provide information requested by us, we may be unable to provide some or all of our services.
We collect personal information so we can:
To deliver our services, we may need to disclose relevant personal information to trusted third-party service providers including:
Where personal information is shared with third parties, it is provided only for the purposes of delivering agreed services or where authorised or required by law.
Where international repatriation or the return of remains overseas is arranged, we may also be required to provide relevant personal information to funeral service providers or government authorities in the destination country.
From time to time, Gentle Way Funerals Mackay may contact clients regarding services, memorial options or other information we believe may be relevant or beneficial.
Following a funeral service, we may also invite families to complete a customer satisfaction survey to help us continually improve our services.
Where appropriate, we may send anniversary remembrance cards or other commemorative communications that we believe may provide comfort to families.
If you no longer wish to receive these communications, you may contact us at any time and request to opt out.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information is accessible only to authorised personnel who require access to perform their duties and who are required to maintain confidentiality.
While no method of electronic storage or transmission can be guaranteed to be completely secure, we implement appropriate physical, electronic and administrative safeguards to protect personal information.
If we become aware of a data breach involving personal information, we will respond in accordance with the Notifiable Data Breaches Scheme under the Privacy Act 1988 (Cth).
Where required, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified.
We take reasonable steps to ensure that the personal information we collect is accurate, current and complete.
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete or outdated information.
Requests should be made by contacting our Privacy Officer using the details below.
In some circumstances, we may charge a reasonable administrative fee for providing access to personal information. If applicable, you will be advised of any costs before your request is processed.
If you have concerns regarding the way your personal information has been collected, handled or disclosed, please contact our Privacy Officer.
We will investigate your complaint and endeavour to respond promptly.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Mail: GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
If you have any questions regarding this Privacy Policy or wish to make a privacy enquiry, request access to personal information or lodge a complaint, please contact:
Privacy Officer — Nathan Boyle
Gentle Way Funerals Mackay Pty Ltd
Email: info@gwfunerals.com.au
Postal Address: 1C / 17 Evans Avenue, North Mackay QLD 4740, Australia
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or our services.
The current version of this Privacy Policy will always be available on our website at www.gwfunerals.com.au.
Last updated July 2026.